📞 Contact Support
If you encounter any issues while using Fast Downloader, our support team is here to assist you. Below are the ways you can contact us and get help.
📌 How to Contact Us
1️⃣ Email Support
For direct assistance, contact our support team via email:
When emailing support, please include:
- Your registered email address (if applicable)
- A detailed description of the issue
- Screenshots or error messages (if available)
2️⃣ Online Feedback Form
You can also submit issues through our online feedback system:
This is the fastest way to log your issue, and our team will review it as soon as possible.
3️⃣ Community & Forum (Coming Soon)
We are working on launching a user community where you can:
- Ask questions and get answers from other users
- Share experiences and best practices
- Find solutions to common issues
Stay tuned for updates!
📌 How to Report Issues
🔹 Reporting a Payment Issue
If you encounter a payment-related issue, please provide:
- Payment method used (PayPal, Afdian, CryptoCloud)
- Transaction ID (if available)
- Screenshot of the issue
- Brief description of the problem
🔹 Reporting a Download Issue
If you are unable to download files, please provide:
- The Baidu link you are trying to parse
- Error message or screenshot
- Your current plan & available traffic balance (Check in User Profile)
🔹 Reporting an Account Issue
If you have trouble logging in, resetting your password, or managing your plan, include:
- Your registered email address
- Error message received
- Steps you've already tried
📌 Support Response Time
- Priority Support: Pro & Plus users receive priority responses within 24 hours.
- Basic (Free) Support: Responses may take up to 48 hours.
We appreciate your patience and will resolve issues as quickly as possible.
📌 Additional Troubleshooting Resources
Before reaching out, you may find answers in our existing guides:
🔹 Need Urgent Help?
If your issue is critical (e.g., unable to access your account after payment), please email us with "URGENT" in the subject line for faster response.
📌 We’re here to help and appreciate your support! 🚀