Skip to main content

Payment & Billing FAQ

Fast Downloader Team.About 2 min

πŸ’³ Payment & Billing FAQ

This guide provides answers to common payment-related questions and troubleshooting tips for billing and subscriptions.

πŸ“Œ Supported Payment Methods

Fast Downloader currently supports the following payment options:

  • PayPal – Secure and widely used international payment gateway.
  • Afdian (ηˆ±ε‘η”΅) – RMB payment method supporting WeChat Pay & Alipay (exchange rate differences may apply).
  • CryptoCloud – Accepts cryptocurrency payments such as Bitcoin, Ethereum, etc.
  • Stripe (Coming Soon) – Expected to be added in future updates.

πŸ“Œ Payment Methods at Checkout:
Payment Methods

❓ Frequently Asked Questions (FAQ)

πŸ”Ή Does Fast Downloader automatically charge my account?

🚫 No, Fast Downloader does NOT process automatic payments.
All payments must be manually renewed on our website.

  • Afdian and CryptoCloud do not support automatic renewal. Users must manually renew their plans.
  • PayPal does not automatically renew unless you manually confirm the renewal through our website.
  • Fast Downloader will never charge you without explicit approval to ensure transparency and user control.

πŸ”Ή Why is the final charged amount different from the displayed price?

In some cases, the actual payment amount may be slightly different from what is displayed on the website. This can happen due to:

  • Platform transaction fees (PayPal, CryptoCloud, or Afdian may charge processing fees).
  • Exchange rate fluctuations (especially for Afdian payments in RMB).
  • Cryptocurrency network fees for CryptoCloud transactions.

Fast Downloader does not impose additional hidden fees, but payment providers may apply small transaction costs.

πŸ”Ή Why did my payment fail?

If your payment was unsuccessful, try these steps:

  1. Check your balance – Ensure that your payment method has sufficient funds.
  2. Use an alternative payment method – Try PayPal or CryptoCloud if one method fails.
  3. Verify payment restrictions – Some banks may block transactions due to fraud protection.
  4. Try again later – Network or payment provider issues might cause temporary failures.

If the issue persists, contact our support team.

πŸ”Ή How can I upgrade my plan?

  1. Go to the User Profile Page.
  2. Click the Upgrade Plan button.
  3. Select a subscription tier and choose your payment method.
  4. Proceed with payment.

πŸ“Œ Upgrade Plan Page:
Upgrade Plan

πŸ”Ή What happens if I run out of daily traffic?

If you receive a "Not enough remaining traffic!" error when downloading files:

  • Check if your daily free traffic limit has been reached.
  • If your subscription includes extra data, ensure you have not exceeded it.
  • You can purchase additional traffic from the "Traffic Recharge" section.

πŸ“Œ How to Check Your Subscription & Remaining Traffic
You can check your current plan, usage, and remaining traffic in the User Profile section.

πŸ“Œ User Profile Page:
User Profile

πŸ”Ή How does Afdian (ηˆ±ε‘η”΅) payment work?

Afdian is a payment platform that supports RMB payments via WeChat Pay & Alipay. Since Afdian does not support direct international payments, currency conversion rates may apply.

Warning

Important: If you pay via Afdian, your subscription activation may take longer as it requires manual processing.

Afdian Checkout Page
Afdian Checkout Page

πŸ”Ή Can I get a refund?

  • Subscription payments are generally non-refundable.
  • If you accidentally purchased the wrong plan, contact support for possible adjustments.
  • Refund requests are evaluated on a case-by-case basis.

πŸ”Ή How can I check my past transactions?

At the moment, Fast Downloader does not provide a detailed billing history in the user panel. However, you can:

  • Check your payment provider’s transaction history (PayPal, Afdian, etc.).
  • Contact support for assistance with past payments.

πŸ”Ή What happens if my subscription expires?

If your subscription expires:

  • Your plan automatically reverts to the Basic (Free) plan.
  • You will lose access to premium benefits such as higher daily download limits.
  • Any unused paid traffic remains active and can still be used.

πŸ”Ή How can I cancel my subscription?

  • If you paid via PayPal, you can manage your subscription in the PayPal dashboard.
  • For Afdian or CryptoCloud, there is no subscription debit feature, so you don't need to cancel manually.

πŸ“Œ Need More Help?

If your issue is not listed here, please reach out to us:

πŸ“§ Email: [email protected]
🌐 Website: https://fast-download.org

Fast Downloader
Copyright Β© 2025 Fast Downloader Team.